University of Wisconsin - Stout

QSites are available when on campus but not avaible from off campus.
A

Due to a recent DNS change, some sites are available only while on campus or when clients are connected via Stout's VPN. If you are the administrator of a site that cannot be viewed from off campus and would like to request it to be made public:

            *  Visit the Ask5000 webpage

            *  Click on the Self Service HelpDesk link and log in

            *  Click on the DNS Request link and follow the instructions


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QWhy does my computer reboot after I print with message "Stop 0x0000007F"?
A

After printing to one of the following printers, your computer restarts with error message "Stop 0x0000007F"

• Ricoh LAN Fax Driver
• Gestetner P7026n PCL
• Ricoh Laser AP2600N PCL
• HP LaserJet 9050
• HP LaserJet 4200
• HP 4050 PCL6
• HP LaserJet 4345 PCL 6
• Canon Pixma MP170

This is a known issue with Microsoft and they have released a patch for this. To read about the issue and download the patch, visit http://support.microsoft.com/kb/935843 .
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QWhy can’t I buy software from the WISC site?
A

Students: Only students who are enrolled for the current semester are eligible to buy software from the WISC site.  Enrollment in previous or future semesters does not qualify for WISC purchases. Eligibility begins the first day of the enrolled semester and ends on the final day. Enrollment for previous or upcoming semesters does not qualify for purchasing from the WISC site.

Faculty/Academic staff: Only faculty and academic staff members actively under contract and currently in the payroll system are eligible to purchase from the WISC site. Adjunct instructors whose payments are made to  a corporation or other business entity are not eligible for purchase from WISC.

http://www.wiscsoftware.wisc.edu/wisc/


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QHow can i request Remote Assistance Windows XP
A

First click here to open the remote assistance invation window.

If you are using outlook follow the steps below
If you are using Webmail you will need to save the invitation as a file and attach it to an email.

  1. Click Invite someone to help you and enter the e-mail address for the person you are requesting assistance from. Click Continue and the e-mail an invitation page appears. Enter your name in the From text box, type a message summarizing his problem, and click Continue. The next page appears showing options for setting an expiration time for the session and specifying a password.

  2. Leave the default expiration time at 1 hour. Also set a password and click Send Invitation, as shown in Figure 10 below. You may see 2 popups warning that something is trying to use outlook to send an email click ok or allow to them. The wizard should confirm that the invitation was sent successfully.

    Figure 10: Sending the invitation

    Figure 10: Sending the invitation

    Note : The password Is not sent with the email you must tell the tech the password.


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QHow do I set up Mac Mail OSX Leopard with Exchange
A
Properly Setting up Mac Mail for Off Campus Users

To properly setup mac mail in Leopard (10.5.x):
First go to mac mail preferences



1.) Then go to Accounts, and place the following into the account information



3.) Then go to the advance settings tab and make sure the following
information is present:



4.) Then go back to the Account information tab and select the outgoing mail
server’s “edit server list”



5.) Once in this setting make sure the following information is inputted:



6.) Once this is done, click on the general tab to save these settings and test the
connection by going to the top of the screen and click on “window” followed by
Connection Doctor and this will determine whether the information entered is
correct.
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