Ask5000 HelpDesk

This error will occur when you have a corrupted file or drawing.

The Fix:

Disable the Most Recently Used Files list:

1. Start AutoCAD.
2. Click Tools menu > Options.
3. On the Open and Save tab, set the value of the Number of Most Recently Used Files to 0.
4. Verify that you can access the File menu without receiving an error.

• Significantly reduces campus software costs.
• Improves IT planning efficiency and software cost projections.
• Helps to maintain common software standards (current versions/upgrades) for widely used applications.
• Increases accuracy of license records (for planning, purchasing, evaluation and potential software audits).
• Helps to ensure that the campus is in compliance with software licensing terms.

Click here for a detailed example on how to use a KeyServed application

Online software tutorials are available for many campus applications at http://lynda.uwstout.edu/. You must be on campus in order to view this webpage.

Click on the following link:

KeyServer Statistics

Click on the following link for the list of software available.

2009-2010 KeyServed Software

KeyServed applications can be run from off campus as long as you have an active internet connection, for example DSL or broadband and you are connected to UW-Stout via VPN.

Note:  Dial-up is not a supported when using KeyServer applications off campus.  KeyServer software requires more network bandwidth and latency requirements than dial-up connections will provide.

Mobile internet providers that use your cell phone as a modem to dial-up to the internet are also not supported.  Modem dial-up services do not work at all on Macintosh computers when using the KeyServer system.

Reboot or restart your computer and launch KeyServer application again.  If  KeyServer does not prompt or fails to launch again please call or stop at the Ask5000 helpdesk for further assistance.

You can update your SPSS license by clicking on the following link:

Update SPSS License

If you are trying to activate SPSS on a Mac you need to call or stop at the ask5000 Helpdesk in Millennium Hall for activation.

NOTE: Must be on the campus network to update SPSS license.

You can update your SPSS license by clicking on the following link:

Update SPSS License

If you are trying to activate SPSS on a Mac you need to call or stop at the ask5000 Helpdesk in Millennium Hall for activation.

NOTE: Must be on the campus network to update SPSS license.

According to Autodesk, the makers of AutoCAD:

When users try to obtain a license remotely for a network-licensed AutoCAD® 2007-based product from the license server, they may be presented with the FLEXlm License Finder dialog box, and then receive the following error message:

A valid license could not be obtained by the network license manager.

Error [1.5.-15]

With some products, users may also receive the following error message:

A valid license could not be obtained by the network license manager.

Error [1.5.-18]

Note:  Please note that this list is subject to change as new software releases are made available.

To request new software to be added to the Keyserver System please fill out the software request form and email it to keyserveradmin@uwstout.edu. Questions requarding this form can email the same account as well.

Keyserver Software Request Form

The license for MiniTab is updated every year so you may have to update the license on your computer.  Please click on the following link to update your Minitab license.

Update MiniTab License

NOTE: Must be on the campus network to update license

This error occurs because SPSS license has:

A. License has expired. When license is activated it is only valid January 31st of the year you activate the license.

B. SPSS license has not been activated on this computer.  Please the following link to update SPSS license.  Choose the link that corresponds to your computer

Update SPSS License

Students wanting to install KeyServed software can come to the ASK5000 Walk-up Helpdesk located in Millenium Hall.

NOTE: Students with Apples must come to Millenium Hall for new or updated KeyServer software installations.

Professors can contact Ask5000 and request KeyServed software be installed. Please call Ask5000 (x5000) or create self-service helpdesk ticket for the KeyServed software you would like installed.

SPSS has detected the computer's system date has been set back greater than 24 hours. If your system date is incorrect, please correct it and try again. If it is already correct and you are getting this error, please bring the computer to the ASK5000 desk located in Millenium Hall or call ASK5000.  ASK5000 will obtain a unique lock code id for your machine and provide it to SPSS Technical Support to reset your license.  

It usually takes less than 24 hours to receive a unlock code from SPSS.  Once codes are received from SPSS a ASK5000 technician will email you with directions on how to reset license.  The unlock codes expire in 48 hours so it is imperative that you complete the fix as soon as possible or come to the helpdesk if you need assitance.

1.  Make sure you are connected to VPN first.

2.  Click on system preferences either on dock or from Apple menu.

3.  Once the System Preferences window is open click on the KeyAcess icon

4. Change “Keyserver” in the KeyServer Address box to “Keyserver.uwstout.edu”

5.  Then click logon:  Put in username and password and click “OK”

6.  You may have to reboot machine for settings to take effect.

The license for Winest is an annual license that expires every year in September.  You will need to update the license on your machine by clicking on the following link:

Update Winest License

NOTE: Must be on campus network to update your license.

Please click on the following link to find out what software can be on installed on graduate students personally owned computers.

Graduate Student Access to UW-Stout Software

Please click on the following link  for details and instructions.

Rosetta Stone Details

No, dial-up is not a supported when using KeyServer applications.  KeyServer software requires more network bandwidth and latency requirements than dial-up connections will provide.

Mobile internet providers that use your cell phone as a modem to dial-up to the internet are also not supported.  Modem dial-up services do not work at all on Macintosh computers when using the KeyServer system.

When launching a KeyServer-controlled program, KeyAccess tries to contact the KeyServer and obtain a license. If after many attempts the KeyServer does not answer these requests, KeyAccess will posts this message.  Confirm your computer is connected to the internet and if you are off campus that you are connected to UW-Stout's VPN. 

If you are online and, if necessary, connected to VPN and you still receive the KA-120 error then a reboot of your computer is the recommended course of action.  If after rebooting the KA-120 appears again, please contact or stop at the Ask5000 Helpdesk for assistance.

KeyServer is configured to ask for a valid UW-Stout email username and password.  The password typed in at the prompt is the wrong password. Make sure that the caps lock key is not engaged, and that the password is indeed correct.

This message indicates that the KeyServer address is incorrect or missing from the KeyAcess client.  To correct this on a Macintosh, click the Apple menu, choose System Preferences, and click on the KeyAccess icon.  Verify or correct the KeyServer Address like in the example below and click "Logon" and enter your UW-Stout username and password when prompted.

Unfortunately, there is no way to recover work when it is done in Demo mode.  Demo mode allows all features of Revit, but you cannot save, plot or export your project after changes are made.

Changing from Demo mode to edit mode:

1^st Method

Reboot computer and launch Revit again with an internet connection (If off campus you must also be connected to VPN).  This should take you out of Demo mode unless you have specifically put Revit on your computer in Demo mode.

2^nd Method

1.        First establish an internet connection (If off campus you must also be connected to VPN). 

2.       Open the Revit and login to KeyServer when prompted.

3.       When opening the Revit  a “Product and License Information” should pop-up (If it doesn’t go try the 1^st method or the 3^rd method)

4.       Change the radio button from “Demo/Viewer” to “Network” in the Network Server box make sure or type in the following: keyserver

5.       Click “Apply”

3^rd Method

1.        First establish an internet connection (If off campus you must also be connected to VPN). 

2.       Open the Revit and login to KeyServer when prompted.

3.       Navigate to the “Help” and click on it so the list drops down

4.       Toward the bottom of the list there should be a “Product and License Information…” link.  Click on it.

5.       The” Product and License Information” window should open.

6.       Change the radio button from “Demo/Viewer” to “Network” in the Network Server box make sure or type in the following: keyserver

7.       Click “Apply”

Correct Settings Example:

NOTE: To avoid Demo mode make sure you are always online when using Revit.  Do not disconnect the internet or VPN (off campus users) when using Autodesk applications.

The Ruckus music service has went out of business. Licenses for songs downloaded from this site will not be renewable after they expire. When visiting the Ruckus website, visitors are greeted with the following:

Your computer is not connected to the internet or if you are off campus you are not connected to UW-Stout's VPN.  The KeyServer client is trying and failing to contact the UW-Stout KeyServer.   

If you are on campus make sure you are connected to UW-Stout wireless or wired network and that the computer has been registered on UW-Stout’s network. If you are off campus this error this error usually means that  you are not connected to VPN which is required to use KeyServer applications from off campus.

Confirm your computer is connected to the internet and if off campus that VPN is connected and working correctly.  If connection problems exist try rebooting your computer as it is the recommended first course of action.  If connection issues still exist after rebooting, please call or stop at Ask5000 for further assistance.

This message means that the KeyServer address information is incorrect or is missing from the KeyAcess client.  Click on the Start button, choose "Control Panel", and then select KeyAccess.  Verify or correct the KeyServer Address like in the example below and click "Logon" and enter your UW-Stout username and password when prompted.

When you get this warning, drag the entire After Effects preferences folder to the trash.  The preferences folder can be located at:

Macintosh HD

    Users

        Student (or whatever your username is to log on to your Mac)

            Library

                Adobe

                    After Effects

This error occurs when your SPSS license has not been activated.  SPSS licenses need to be activated every  January in order to use.  To activate your SPSS license, please visit the Ask5000 Helpdesk located in Millennium Hall.

1. Open Microsoft Office Word 2007

2.  Click the Microsoft Office button (in the upper-left corner). Click the Word Options button. Choose Add-Ins in the list on the left side of the Options window. Choose Disabled Items in the Manage drop-down menu at the bottom of the Options window. Click Go.

3. Look in the Disabled Items list for Acrobat PDFMaker Office COM Add-In. If Acrobat PDFMaker Office COM Add-In is in the list, then select it, click enable, and then click close.  Then close and re-open the Office 2007 application.

**If Acrobat PDFMaker Office COM Add-In is not in the list please refer to the tech note found Adobe Support Website about PDFMaker missing in Office.  Follow the instruction to fix PDF and Office issues.

These vulnerabilities can cause the application to crash and could potentially allow an attacker to take control of the affected system.  Adobe recommends users of Acrobat and Adobe Reader update their product to protect themselves from potential vulnerabilities.

Please download and run the following tool to patch both Adobe Reader and Acrobat Professional if they are installed on your computer.

Adobe Updater

**Recommend using a wired network connection vs. wireless

NOTE: You MUST be on campus or connected to vpn to download the Adobe Updater.

Technical Support is available for Qualtrics from the Budget, Planning and Analysis Office. This document describes the technical support available to Stout users of Qualtrics from the Applied Research Center in the Budget, Planning and Analysis office.

NOTE:  ASK5000 does not recommend downloading and running this security patch over wireless.   MUST be on campus or connected to vpn to download the security patches

How do I log in to register for Fall 2009 courses?

1.       Click the Access Stout link on the UW-Stout homepage

2.       Click the “Students” bar

3.       Click the Register/Add/Drop Sections (Fall '09 and beyond) link

4.       Log in using your Stout username and password

5.       Click the “Self Service” link

6.       Click the “Student Center” link

7.       In the “Academics” section of the Student Center page click the “Enroll” link and follow the on-screen instructions to register

Adobe Reader  versions 8 and 9 can sign PDF's with digital signatures and save form data as long as the original PDF’s security is set to allow these features from in Adobe Reader. 

*Adobe Reader 8 and 9 are the only versions can use the features when turned on.

·         Enable digital signatures and data saving features for users using Adobe Reader

Ø  UW-Stout's (on-campus) Lynda tutorials:

“Beyond the Basic in Acrobat Professional”

**Watch video "Enabling a document for signing in Reader" in Section 8: Security

Ø  Adobe online video and tutorials:

How to enable in Acrobat sign and save rights for Reader

·         Setting up digital IDs and signatures in Reader or Acrobat

Ø  UW-Stout's (on-campus) Lynda tutorials:

“Beyond the Basics”

*Watch all of the video tutorials in "Section 8: Security".  Pay particular attention to Creating a digital ID, Creating a digital signature appearance and digitally signing a document video tutorial.

Ø  Adobe online video and tutorials:

Signing and creating signature appearances

Learn Adobe wiki for creating and using Adobe signatures

A Microsoft Add-in allows you to export and save to the PDF and XPS formats in eight 2007 Microsoft Office programs.  It also allows you to send as e-mail attachment in the PDF and XPS formats.

2007 Microsoft Office Add-in Download

1. Click on and run the initial fix.

2. Launch AutoCAD

3. In the command line type: cuiload

4. When a the window pops-up click the "unload all groups" button.

5. Select browse and navigate to the Support folder and select the Acad.cui file.

C:\User\Student\AppData\Roaming\Autodesk\AutoCAD 2009\R17.2\enu\Support

6. Click load button and it should restore the missing menus

**If this fix does not work please come to the Helpdesk for further assistance.